Receiving Discrepancy Report
Describe a difference between the agreed order and the delivery using item references, quantities and observed condition.
Using This Record
Do not guess at the cause or promise a remedy. Keep the merchandise and relevant packaging identifiable while the issue is discussed under the order's arrangements.
Include a date and product or order reference when saving the record. Keep any related quotation, specification and confirmation with it so another member of staff can follow the purchasing discussion.